Return Policy

Return and Exchange Policy

At Momo Shop, we want you to be satisfied with your purchase. We gladly accept returns or exchanges for eligible orders that meet the conditions outlined below.

Return Eligibility

To be eligible for a return or exchange, all items must be unopened, unworn, unused, undamaged, and in their original condition and packaging.

Items that have been opened, worn, used, altered, tampered with, or damaged after delivery are not eligible for return or exchange.

Return requests must be submitted within 30 days of the date the order was shipped.

Full-Order Returns

Momo Shop currently accepts full-order returns only. Individual items from an order cannot be returned separately.

For questions about your order or return eligibility, please contact us at support@momoshop.co and include your order number.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

For purchases made by credit or debit card, the eligible purchase amount will be refunded to the same card used for the original transaction.

There are no return or restocking fees. However, customers are responsible for return shipping costs.

If Momo Shop provides a return shipping label, the cost of return shipping will be deducted from the total refund amount.

Original expedited shipping charges are non-refundable. If applicable, only the amount equivalent to standard ground shipping may be refunded.

Customer-Arranged Returns

Customers may use their preferred shipping carrier to return an order. However, Momo Shop is not responsible for return packages that are lost, damaged, or not delivered to our return facility.

We strongly recommend using a trackable shipping service and retaining the tracking information until your refund has been completed.

Refund Processing Time

Approved refunds will be processed within 3–5 business days after the returned order is received and inspected.

Your bank or financial institution may require additional time to post the refund to your account.

Questions

For questions regarding returns, exchanges, or refunds, please email support@momoshop.co and include your order number.